Refund policy

Return and refund policy

Pet ID tags are personalized and custom-printed to order. Because they are made to your specifications, they are non-returnable and non-refundable unless they arrive defective or contain a printing error made by us.

If your tag arrives defective or has a printing error on our side, please contact us using the details in our Contact Information policy. We will reprint the tag or issue a refund.

This policy does not affect any rights you may have under applicable law.